Marc Jackson

Making change actually stick.

I’ve spent nearly two decades helping organizations navigate transformation — not just the planning, but the part that’s harder to put in a slide deck: getting people through it. My work sits at the intersection of process improvement, program governance, and the human side of change.

These days, a lot of that work involves AI — not as a buzzword, but as a practical tool that’s changing how teams plan, execute, and adapt.

AI-enabled process improvement

Using AI to surface inefficiencies, accelerate analysis, and give teams better information at the right moment — without adding complexity for the sake of it.

PMO & program governance

Building the structure that lets complex programs move — clear ownership, realistic timelines, and governance that actually helps instead of slowing things down.

Change management

Translating strategy into something people can act on. Managing the stakeholder landscape, the communication plan, and the resistance that shows up in every transformation.

ERP & digital transformation

End-to-end program support for large-scale system and process migrations — from governance design to go-live readiness and post-deployment stabilization.

Most transformation programs don’t fail because the technology was wrong. They fail because the people side was underinvested — or treated as an afterthought once the system design was locked.

AI is changing that calculus. When you can model risk earlier, communicate more precisely, and automate the rote work of program management, you free up space for what actually matters: helping people understand why things are changing, and what it means for them.

That’s the work I find most interesting right now — figuring out where AI genuinely helps, and where it just adds noise.

Expertise

I have Director-level experience in the development of national strategies, designing and leading world class teams and programs benefiting EBITDA and promoting value.
– Strategic Implementations
– Process Improvement
– Portfolio Management
– Marketing Operations

Organization

Over my career spanning several sectors, I have developed high performing teams to execute a variety of projects from generating revenue to process improvement.

Unique Strengths

Adaptability – My deep experience and successes across multiple sectors has enabled me to amass a tool kit of solutions to drive performance.
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‍Situational Awareness – I have a unique ability to connect every individual team member to the organization’s strategic objectives and create stakeholder champions.
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‍Laser Focus – Ability to maintain a clear, concise understanding of priorities, goals, objectives, while driving teams to overcome hurdles to deliver quantifiable results.

What am I about?

I thrive on results, action, enthusiasm, and collaboration.
I am constantly described as:
– Poised
– Tenacious & tactful leader
– Invested in mission results
– Value people
– Take a consultative & prescriptive approach to solve problems